Managed Service Provider (MSP) Care Plans require a 3 month service commitment. Service plans are billed per device to client monthly on an authorized credit card.
We offer 24/7 system monitoring, help desk support, and proactive maintenance in all our packages
What are managed services?
At the most basic level, a managed service provider (MSP) monitors and maintains a customer’s IT system on a regular basis and charges a monthly fee for the service.
The primary benefit MSPs provide to the customer is third-party monitoring and maintenance, which is designed to prevent unexpected interruptions in system availability. This increases system uptime, which ultimately increases employee productivity and therefore company profitability. The value to the MSP is the predictability of income and the consistent utilization of technicians, who are expected to forestall problems or discover them early, rather than relying on the customer to report an emergency. When the customer has a problem, the MSP is available to solve the problem, as part of the monthly fee.
Following are some of the common characteristics of managed services:
- In general, the customer owns or leases the system. Customers may run equipment on their premises or have it hosted off site, whether at the MSP’s data center or at another service provider’s or hosting provider’s facilities.
- The MSP may go to the customer’s site to perform services, but more frequently monitoring and maintenance are performed remotely.
- Services range from basic monitoring and maintenance to more extensive packages, which may include security, data storage and/ or disaster recovery, software and technology updates, document management, help desk response, firewall monitoring, intrusion detection and restoration of operations.
- With the introduction of the cloud, hardware is quickly becoming an afterthought. The MSP becomes a strategic IT advisor, averting problems and making recommendations regarding future technology needs.